USA Warranty & Returns

Here at Eiderdown & Z Land Bedding we want to offer our customers not only the best products, but also the best service to help you get the perfect solution for a great night’s sleep. 

In New Zealand, Kiwis (as we are known internationally) place a high value on Trust and responsibility, along clear and honest communication in our dealings with all folks and especially our customers.

What does this mean for you?

It means we offer a Sales experiences that allows you to purchase with confidence knowing you’re supported even after the product has arrived. Kiwi’s supporting you, it doesn’t get much better than that!

Purchase Process

When choosing the comforter, pillow or mattress topper and you have any question, we would recommend you email us to discuss directly with Lucas, and his Sales team in New Zealand and Australia. If you want us to call, you let us know your details and we will call you back at a convenient time…. Sorry we don’t use chatbots as we just love communicating directly with our customers!

When ordering it’s important to check and make sure you have ordered  the correct size and specification... a quick check saves future hassles!

Post Purchase Support

We manufacture then sell direct to you from our factory in NZ  ,so we can offer a level of post purchase support that many others simply can't provide. We want you to love your bedding and for it to help you get a great nights sleep so our ongoing support is a reflection of this.

If the product you have ordered doesn't meet your expectations, isn't quite right for you or has any issues at all, then please contact us and we are more than happy to work with you on coming up with a solution. 

Warranties:

All of our products come with a Warranty that covers any manufacturing fault with the product (faulty stitching, marked fabric etc). If you have a product that you believe has a fault, then please email or call us to discuss the issue. 

Below is a list of our warranties periods for different product types.

All Comforters: 5 years

All Pillows: 2 years

Mattress Toppers: 5 years

Returns process for faults:

If you receive a damaged or defective product contact us , and we will send a return Fedex shipping label to you so the product can be returned to us for repair, or replacement at placed on it. Our team will work you through this process in more detail if required.

Incorrect Item Received/Purchased:

If you have received an item that isn’t what you ordered, wrong size, fill or other issue, then please contact us so we can arrange to replace it with the correct item. We do ask that you please double check the care label before contacting us in case an item has been placed in the wrong packaging.

If you purchased an item only to find you’ve ordered the wrong size, colour etc then you can contact us to discuss changing the order to the correct item, and we can work out additional payment or refund if it is a different priced item.

Returns process for incorrect item received:

We will send you a Fedex shipping label to return the product to us at our cost.. Our team will work you through this process in more detail if required. Once it has been received into the Fedex network we will then dispatch the correct item and send tracking information.

Returns process for incorrect item purchased:

We require you to cover the cost of returning the item to us. Once we have proof of the item being being sent back to us then we can arrange the replacement order.

If you are having trouble with returning the item, you can contact us and we can try and come up with a solution for you.

Product dissatisfaction:

We want you to love your purchase and for it to help get you the sleep you deserve. If you have received your product and it’s not quite living up to expectations then you can contact our team to discuss what options are available to you. This could be making a slight change to what you have received, or opting for a different product altogether. We will help to come up with the best solution for your needs.

Returns:

If you decide the product is not right for you and wish to return it for a store credit/refund then please contact us so we can discuss it with you. We would require that this decision be made within 30 days of the product being received. The product will need to be returned in good condition to us unused , unwashed and with original tags and inserts.

Returns process for Product dissatisfaction :

If you are returning your product to us so we can make changes to it, or exchange for another item then we require you to cover the cost of returning it back to us. We will then cover the cost of return shipping back out to you.

For returns you will need to follow the same process, and once it has arrived at our factory our team will assess the product then contact you to arrange store credit/refund.

 

Please include a note with the returned product with your

Name, order number, email and reason for returning.

 

If you are having trouble with returning the item, you can contact us and we can try and come up with a solution for you.

Return Address:

Eiderdown Limited

Attn: Returns

9A Gladstone Road South,

Mosgiel 9024

New Zealand

Ph: +64 3 972 7786